Shipping Policy

Shipping Policy

At Regency International Business Corp, we’re committed to delivering your items efficiently and sustainably, starting the moment you place your order.

Our Shipping Approach

  • Eco-conscious & Efficient: Many products ship directly from trusted manufacturing facilities and regional centers, reducing storage and packaging waste.

  • Reliable Delivery: We ensure thoughtfully designed products for your home, maintaining fair pricing without inflated retail markups.

Order Processing & Shipping Costs

  • Processing Time: Allow 2–5 business days for order processing. During high-demand periods (holidays or promotions), processing may take up to 6 business days.

  • Shipping Fee: A flat $6.99 shipping fee applies to all orders, regardless of location.

Estimated Delivery Time

  • United States: 8–14 business days

  • Canada, UK, Australia: 10–16 business days

  • Other Locations: 14–21 business days

Please note that delivery times may vary due to high-volume seasons or customs processing.

Tracking Your Order

  • Once shipped, you’ll receive an email with tracking details.

  • Tracking Updates: It may take 1–3 business days for updates to become active.

International Shipments & Customs

  • DDU (Delivered Duty Unpaid): Any customs duties, taxes, or fees are the customer's responsibility.

  • Customs Delays: We’re not liable for delays caused by customs processing.

Changes or Cancellations

  • Order Changes/Cancellations: Requests must be made within 12 hours of purchase by contacting service@kitovaa.com. Orders in processing cannot be modified or canceled.

Lost or Damaged Packages

  • Damaged Items: Send a photo within 72 hours of delivery. We’ll replace it at no extra cost.

  • Lost in Transit: If the carrier confirms the item is lost, we’ll send a replacement free of charge.

At Regency International Business Corp, we aim to provide safe, reliable, and eco-friendly shipping, ensuring your products arrive on time and in perfect condition.